Welcome to YP Bakes! By accessing or placing an order through our website, social media platforms, or any direct communication, you agree to the following Terms and Conditions. Please read them carefully before proceeding.
General Information
YP Bakes is a cake gifting business based in London, known for our cake bouquets and edible art. These Terms and Conditions govern all purchases and interactions with YP Bakes. By engaging with our products or services, you agree to be bound by these terms.
Products and Orders
● All YP Bakes creations are handmade and may have slight variations from images shown online.
● Custom orders require advance notice and confirmation before production begins.
● Lead times for custom and pre-designed orders vary and will be communicated at the time of ordering.
● Orders are confirmed only upon receipt of full payment or a deposit (where agreed).
● We reserve the right to decline any order at our discretion.
Pricing and Payment
● All prices are listed in GBP (£) and include VAT unless otherwise stated.
● Prices are subject to change without notice; however, confirmed orders will not be affected.
● Accepted payment methods include bank transfers, debit/credit cards, and secure online payment links.
● Orders must be paid in full before production or delivery unless a specific arrangement is made in writing
Shipping and Delivery
● We offer delivery within London, and outside London at an additional cost based on postcode and distance from East London.
● Delivery date and time will be confirmed upon order placement. We cannot be held liable for delays caused by traffic, weather conditions, or third-party couriers.
● Accurate delivery details are the customer’s responsibility. Failed deliveries due to incorrect information may require additional fees for redelivery.
Returns and Refunds
● Due to the personalised and perishable nature of our products, we do not accept returns or offer refunds unless an error occurred on our part.
● If you are unsatisfied with your order, please contact us at info@ypbakes.com within 24 hours of receipt, including photographs and a detailed explanation of the issue.
● Any refunds or replacements will be issued solely at our discretion.
Intellectual Property
● All content, designs, photos, product names, and branding featured on our platforms are the intellectual property of YP Bakes.
● These materials may not be copied, shared, or used without prior written permission from us.
● Unauthorised use of our content will result in legal action.
If you have any questions or need clarification, please email us at info@ypbakes.com. Thank you for choosing YP Bakes — where cake meets creativity.