FAQ

Welcome to our FAQ page! Here, you’ll find answers to the most common questions about our products, shipping, returns, and more.

General

What is a cake bouquet?

A cake bouquet is an artful arrangement where cake slices are presented like a floral bouquet — combining the beauty of flowers with the deliciousness of a cake. YP Bakes specialises in this signature edible art.

What is a cake bouquet?

What flavours and sizes are available?

YP Bakes offers a wide selection of flavours including vanilla, chocolate fudge, red velvet, cookies ‘n’ cream, salted caramel, and more. Sizes typically include Regular, Large, and Deluxe to suit various gatherings.

What flavours and sizes are available?

Can I add custom elements?

Yes! You can personalise your cake bouquet with money, baby’s breath, pearl-embellished brims, cake toppers (up to 3 words), and more. Cake bouquets are ready-to-buy, so please use https://favorite-lion-34998.myflodesk.com/tio9t2g650 to customise your request.

Can I add custom elements?

How do I place an order?

Orders can be made via the YP Bakes website — browse cake bouquets in the shop and select your desired design, size, flavour, and custom options, then proceed to checkout.

How do I place an order?

Orders can be made via the YP Bakes website — browse cake bouquets in the shop and select your desired design, size, flavour, and custom options, then proceed to checkout.

How do I place an order?

Orders can be made via the YP Bakes website — browse cake bouquets in the shop and select your desired design, size, flavour, and custom options, then proceed to checkout.

Do you offer classes or tutorials?

Yes! YP Bakes offers a Online Cake Bouquet Masterclass through Thinkific, guiding you step-by-step on how to create your own signature bouquets. Plus, you’ll find tutorial clips and behind-the-scenes videos on social media. Also, we offer Private 1:1 sessions in London with Yolanda — bespoke training in techniques like rose piping and heart bouquets.

Do you offer classes or tutorials?

What’s the best way to keep my cake bouquet fresh?

We provide a Cake Bouquet Care Guide with every order, including tips on how to deconstruct your bouquet, store the cake slices, and preserve any fresh flowers included

What’s the best way to keep my cake bouquet fresh?

We provide a Cake Bouquet Care Guide with every order, including tips on how to deconstruct your bouquet, store the cake slices, and preserve any fresh flowers included

What’s the best way to keep my cake bouquet fresh?

We provide a Cake Bouquet Care Guide with every order, including tips on how to deconstruct your bouquet, store the cake slices, and preserve any fresh flowers included

What if I have dietary preferences or allergies?

Our standard recipes include dairy, eggs, and gluten, but we can often accommodate allergies with advanced notice. Please contact us with specific needs—plus, we always label allergen content.

What if I have dietary preferences or allergies?

Our standard recipes include dairy, eggs, and gluten, but we can often accommodate allergies with advanced notice. Please contact us with specific needs—plus, we always label allergen content.

What if I have dietary preferences or allergies?

Our standard recipes include dairy, eggs, and gluten, but we can often accommodate allergies with advanced notice. Please contact us with specific needs—plus, we always label allergen content.

How do I store my cake bouquet after delivery?

Keep the bouquet in a cool, dry place (ideally under 20°C). If you need to refrigerate, remove any fresh flowers first to prevent wilting.

How do I store my cake bouquet after delivery?

Keep the bouquet in a cool, dry place (ideally under 20°C). If you need to refrigerate, remove any fresh flowers first to prevent wilting.

How do I store my cake bouquet after delivery?

Keep the bouquet in a cool, dry place (ideally under 20°C). If you need to refrigerate, remove any fresh flowers first to prevent wilting.

How are cake bouquets packaged to stay fresh?

We use insulated boxes and secure wraps to protect the bouquet during transport. Many of our customers report cakes stay fresh up to 24 hours post-delivery.

How are cake bouquets packaged to stay fresh?

We use insulated boxes and secure wraps to protect the bouquet during transport. Many of our customers report cakes stay fresh up to 24 hours post-delivery.

How are cake bouquets packaged to stay fresh?

We use insulated boxes and secure wraps to protect the bouquet during transport. Many of our customers report cakes stay fresh up to 24 hours post-delivery.

Do you offer bulk or corporate discounts?

Yes — we’d love to collaborate on events! For group orders or partnerships, please send an email to Info@ypbakes.com to discuss custom quotes.

Do you offer bulk or corporate discounts?

Yes — we’d love to collaborate on events! For group orders or partnerships, please send an email to Info@ypbakes.com to discuss custom quotes.

Do you offer bulk or corporate discounts?

Yes — we’d love to collaborate on events! For group orders or partnerships, please send an email to Info@ypbakes.com to discuss custom quotes.

Shipping & Delivery

How long before my event should I place an order?

We recommend ordering at least 7–10 days in advance for cake bouquets to ensure availability. For larger orders (like corporate events), 2–3 weeks notice is ideal.

How long before my event should I place an order?

We recommend ordering at least 7–10 days in advance for cake bouquets to ensure availability. For larger orders (like corporate events), 2–3 weeks notice is ideal.

How long before my event should I place an order?

We recommend ordering at least 7–10 days in advance for cake bouquets to ensure availability. For larger orders (like corporate events), 2–3 weeks notice is ideal.

Do you offer delivery or only pick-up?

Yes — we offer delivery both within and outside London, with a fee based on your postcode and distance from East London. Simply enter your delivery address at checkout, or reach out to us directly for a custom quote.

Do you offer delivery or only pick-up?

What is your order notice period

A months notice is required when placing an order. Availability is viewable in our booking calendar when placing your order

What is your order notice period

A months notice is required when placing an order. Availability is viewable in our booking calendar when placing your order

What is your order notice period

A months notice is required when placing an order. Availability is viewable in our booking calendar when placing your order

Do you take last minute orders

Orders with less than 1 weeks notice are not accepted. Orders with less than a months notice are considered a rush order and dependent on the moth’s availability. Subject to £25 squeeze in fee.

Do you take last minute orders

Orders with less than 1 weeks notice are not accepted. Orders with less than a months notice are considered a rush order and dependent on the moth’s availability. Subject to £25 squeeze in fee.

Do you take last minute orders

Orders with less than 1 weeks notice are not accepted. Orders with less than a months notice are considered a rush order and dependent on the moth’s availability. Subject to £25 squeeze in fee.

Do you do delivery

Yes. Currently only within London and the surrounding M25 Areas. Please select delivery at checkout £45.

Do you do delivery

Yes. Currently only within London and the surrounding M25 Areas. Please select delivery at checkout £45.

Do you do delivery

Yes. Currently only within London and the surrounding M25 Areas. Please select delivery at checkout £45.

Are there any shipping fees?

Shipping fees vary by location and order size. The exact cost will be calculated at checkout.

Are there any shipping fees?

Shipping fees vary by location and order size. The exact cost will be calculated at checkout.

Are there any shipping fees?

Shipping fees vary by location and order size. The exact cost will be calculated at checkout.

Returns & Exchanges

What is your return policy?

Policies are available at the bottom of the website under “Refund policy,” “Shipping policy,” and “Terms of Service.”

What is your return policy?

Policies are available at the bottom of the website under “Refund policy,” “Shipping policy,” and “Terms of Service.”

What is your return policy?

Policies are available at the bottom of the website under “Refund policy,” “Shipping policy,” and “Terms of Service.”

How do I initiate a return or exchange?

Contact our support team with your order details, and we’ll guide you through the process.

How do I initiate a return or exchange?

Contact our support team with your order details, and we’ll guide you through the process.

How do I initiate a return or exchange?

Contact our support team with your order details, and we’ll guide you through the process.

Are there any fees for returning items?

We cover return shipping for defective or damaged items. For other returns, a small fee may apply.

Are there any fees for returning items?

We cover return shipping for defective or damaged items. For other returns, a small fee may apply.

Are there any fees for returning items?

We cover return shipping for defective or damaged items. For other returns, a small fee may apply.

Can I return custom or made-to-order furniture?

Unfortunately, custom or made-to-order items are non-refundable unless they arrive damaged or defective.

Can I return custom or made-to-order furniture?

Unfortunately, custom or made-to-order items are non-refundable unless they arrive damaged or defective.

Can I return custom or made-to-order furniture?

Unfortunately, custom or made-to-order items are non-refundable unless they arrive damaged or defective.

How long does it take to process a refund?

Refunds are typically processed within 5–7 business days after we receive and inspect the returned item.

How long does it take to process a refund?

Refunds are typically processed within 5–7 business days after we receive and inspect the returned item.

How long does it take to process a refund?

Refunds are typically processed within 5–7 business days after we receive and inspect the returned item.